Refund policy
IF ANY SALE ITEMS ARE RETURN 25% RESTOCKING FEE WILL OCCUR OF EACH INDIVIDUAL ITEM
PLEASE NOTE THIS INCLUDES ALL PURCHASED MADE OVER THE PHONE or On FACEBOOK.
10. We do not refund cost of returning the goods in line with Regulation 17 of the Distant Selling Regulations.
Any orders which are not received in line with the above, the cost of return of 40% admin and restocking fee will be debited from any refund due.
11. We will also deduct our postage fees that occurred WHICH IS NORMALLY £6.99 or 10 pounds for parcels over 3 suits when we posted the item out to you. PLEASE NOTE even IF YOU RETURN THE ITEM AND YOU PAID OUR DISCOUNTED RATE OF POSTAGE £4
WE WILL MINUS THE FULL POSTAGE AMOUNT THAT HAS BEEN OCCURRED TO US WHICH IS £6.99. THE DISCOUNTED POSTAGE ONLY APPLIES TO CUSTOMERS WHO KEEP THERE GOODS.This also applies on orders over £85 where free delivery was offered.
Please fill in a return form at the bottom of the website within 24 hours of when you received your item that you wish you want to return your item and we will reply within 48-72 working hours via email with the procedure how to return the goods (see exceptions). Please check you spam mail. We will not take responsibilty if you have not returned in the timeframe given after we replied back to you via email. Please note the 21 days start from the time you recieved an email back from our return dept acknowledging the return request. The item should then be returned back to us by 21 days. We will allow up to total 25 days grace from the time you recieved the products and sumbitted the form to return the item back. After this period has elapsed and we still have not received your item you will not get any refund on returned suits.
REFUNDS TIMESCALE
REFUND WILL NOW TAKE 30 DAYS APPROX TO BE COMPLETED!! AFTER We RECIEVE THE PRODUCTS BACK IN OUR WAREHOUSE. DUE TO OUR NEW SYSTEM
PLEASE NOTE ON ALL RETURNS 10% WILL BE NOW CHARGE ( FOR ADMIN AND REPACKING PURPOSE) ON TOP OF THE £7 DELIVERY FEE ON ALL REFUNDS .
THIS IS APPLIED FROM ANY ORDERS PLACED FROM 1st OCTOBER 2018
PLEASE NOTE ALL REFUNDS WILL NOW TAKE APPROX 30 DAYS TO BE COMPLETED AFTER THE NEXT WORKING DAY
WE RECIEVED THE PARCEL IN OUR WAREHOUSE
PLEASE NOTE ON ALL RETURNS 10% WILL BE NOW CHARGE ( FOR ADMIN AND REPACKING PURPOSE)
ON TOP OF THE £7 DELIVERY FEE ON ALL REFUNDS
THIS IS APPLIED FROM ANY ORDERS PLACED FROM 1st OCTOBER 2018
FOR ALL INFORMATION ON TAILORED STITCHED SUITS PLEASE SCROLL TO THE BOTTOM OF PAGE.
FURTHER NOTICE
1. Refunds are processed within 30 working days of receipt of any returns. A refund can only be issued via the original payment method. In busy periods during May -Sep. This may take longer to processed.
2. If an item is out of stock or you cancel your order before despatch a refund is issued within 7 days. If there is an issue where a refund has not been received please email us at asiancoutureoutlet@gmail.com
3. Any courier claims can take up to six weeks to refund on return of all relevant paperwork.
4. During peak periods such as Sales or Festive periods processing returns and refunds may be slightly delayed.
5. Promotional/discounted items, Any tailored/stitched suits or preorder items are not eligible for a refund please do not return them.
If it is return 90% of cost will be deducted from payment. Even if the order is place in weekend we will not offer a cancellation for preorder items has orders go directly to supplier
and we get charged so we will charge the customer as well.
6. Please note if you paid by bank transfer . Please email us your bank details